Privacy

Where it is kept

Everything is stored in Ireland, inside the European Union. That was chosen at the start and cannot be changed afterwards, so it is a promise rather than a current arrangement.

What the tools hold

The trackers record feeding, sleep and crying, and one of them is designed to be shown to a doctor. That sits close to health information about a baby, so it is treated more carefully than a name and an email address would be.

• • What you type is saved on your own device first and copied to the server afterwards, so it works with no signal.
• • Every tool has a “Clear everything” button. One click, no email to anyone, and it is gone from every device.
• • Every tool has an export button, so you can take a copy and keep it yourself.
• • Your tool address is private but not secret. Anyone you send it to can read what you have written.

How long things are kept

A paid order

24 months

Your name and email on an order that was never paid

One year

What you write in a tool

12 months after you last change it, with a warning email 30 days before

After a year, an unpaid order keeps only its reference, its amount, what was on it and when it happened. Your name and email address are erased from it.

Why that year: payments here are made by bank transfer and matched by hand. A transfer sometimes arrives weeks late, or quotes the wrong reference, or quotes none at all. Keeping the order for a year is what lets a payment that turns up long afterwards be traced back to the person who made it, rather than sitting unexplained and undelivered. The reference is kept permanently, without your details attached to it, so that the same five characters are never given to anybody else.

Who else sees it

The Gentle Bloom is one person. These companies handle parts of the work and see only what that part needs.

• Supabase

  Holds the orders and what you write in the tools.

  Ireland, European Union

• Netlify

  Serves this website.

  United States and worldwide

• Resend

  Sends the emails about your order.

  United States

• Telegram

  Tells Camille on her phone when an order needs checking. It sees your name.

  Worldwide

• Cal.com

  Booking, when you book a call.

  European Union and United States

• MailerLite

  Sends the free guides, if you ask for one.

  European Union

• Cloudflare

  Counts visits, without cookies and without identifying anyone.

  Worldwide

Resend, which sends the emails, is based in the United States, so an email about your order and the records of it being sent are handled outside the European Union.

Card details

None are ever asked for. Payment is a transfer you make from inside your own banking app, so no card number, account number or password of yours is typed into this site at any point.